Customer Service
Welcome to the Shopfate FAQ section. We have compiled a list of common questions and answers to help address any queries you may have. If you can't find the information you're looking for, please don't hesitate to reach out to our customer support team for further assistance.
What is Shopfate.net? + -
At Shopfate.net, the process of listing your premium designer items is designed with utmost convenience in mind. Start by reusing any box you have to securely pack your treasures. After packing, simply print your free label, and we'll arrange a collection at a time that suits you. Once your items reach us, our dedicated team takes about two weeks to authenticate and assess their quality, ensuring you are provided with meticulous feedback every step of the way. Our unique blend of luxury-focused experts, combined with real-time market data, ensures that you always receive the best possible price for your items. So, after you've sent in your pieces, all you need to do is sit back, relax, and let fate take its course as we handle the intricacies.
how do i return or exchange my order? + -
If you wish to return an item you've purchased, it's essential to know that returns are only accepted at the point of delivery. Upon receiving your order, inspect the item closely. If it doesn't meet your expectations or if there are any issues, inform the delivery personnel immediately. They will assist you with the return process, ensuring that the item remains in its original condition and packaging. Following this, a refund will be initiated based on your original payment method. Due to the unique and premium nature of our inventory, we currently do not offer exchanges. We deeply value your trust and are committed to ensuring a satisfying shopping experience.
Are all items on Shopfate.net genuine? + -
Absolutely. We rigorously verify the authenticity of all our products to provide only genuine premium items.